{"id":1329,"date":"2015-03-20T13:06:52","date_gmt":"2015-03-20T11:06:52","guid":{"rendered":"http:\/\/bg.ttlog.eu\/?page_id=1329"},"modified":"2017-12-03T15:41:35","modified_gmt":"2017-12-03T13:41:35","slug":"ttl-customer-value-assesstment","status":"publish","type":"page","link":"https:\/\/bg.ttlog.eu\/bg\/ttl-customer-value-assesstment\/","title":{"rendered":"TTL Customer  &#8211; on Best"},"content":{"rendered":"<figure id=\"attachment_1338\" aria-describedby=\"caption-attachment-1338\" style=\"width: 670px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1338 size-full\" src=\"http:\/\/bg.ttlog.eu\/wp-content\/uploads\/2017\/08\/TTL_Q_SURVEY.jpg\" alt=\"\" width=\"670\" height=\"235\" srcset=\"https:\/\/bg.ttlog.eu\/wp-content\/uploads\/2017\/08\/TTL_Q_SURVEY.jpg 670w, https:\/\/bg.ttlog.eu\/wp-content\/uploads\/2017\/08\/TTL_Q_SURVEY-300x105.jpg 300w\" sizes=\"auto, (max-width: 670px) 100vw, 670px\" \/><figcaption id=\"caption-attachment-1338\" class=\"wp-caption-text\">Customer Service On Best !<\/figcaption><\/figure>\n<p>Driven by its commitment to provide better to best services to its customers and support vendors to upgrade their products and services supplied, TTL elaborated it\u2019s own procedure for satisfactory study case ; CVS reports in the segment of shipping for overall customer satisfaction among business customers.<br \/>\nOverall customer satisfaction is measured by examining by 3 categories \/ by several factors (depends by the case study).<br \/>\nExpl. Service communication; rates structuring; service route; additional logistics info; port handling on Service Cat.\u00a0 \/\/Billing; Credit terms; Balance account; Rates &amp; Shipping terms offered on Financial Cat.\u00a0 \/\/Long contract terms; Fixed freight volume ; LTC vs loyalty on Long Term Cat.<\/p>\n<p>\u201c<strong>Customer service on Best<\/strong> is one of TTL Bulgaria\u2019s core principles, along with operational excellence, regulatory integrity, employee commitment, environmental respect and financial strength,\u201d said K.Tzaneva, Senior Customer Service TTL Bulgaria. \u201cWe are excited to hear that our continued focus on customer satisfaction has resulted in a high ranking by our business customers during last years (2012-2014).\u201d<\/p>\n<p>The TTL CVS GEN-SATIF study evaluated more than\u00a020 Bulgarian customers operating on main shipping route Far East \u2013 Black Sea, which do supply over 1,5 thousand business retailers for overall customer satisfaction.<\/p>\n<p>\u201cThe company\u2019s ongoing commitment to meet and exceed customers\u2019 needs and expectations is demonstrated by the work of its employees,\u201d KTaneva said. \u201cEvery day, we remain committed to continuously improving the service we provide to our customers.\u201d<\/p>\n<p>The studies are based on interviews and\/or study forms with representatives of many customers who use main TTL shipping services on international and domestic\/intra Balkans routes. Within each service scope and problem solution included in the study are provided 5 ranked levels for classification and correct assessment.<\/p>\n<p style=\"text-align: center; padding-left: 30px;\">CRS SATISFACTORY Study Forms:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<a href=\"http:\/\/bg.ttlog.eu\/wp-content\/uploads\/2017\/12\/TTLBG_PROCEDURE_PRO_35_CRS_GEN_SURVEY.pdf\" target=\"_blank\" rel=\"noopener\">CRS GEN SURVEY v.15<\/a>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0(study 2016)\u00a0\u00a0<a href=\"http:\/\/bg.ttlog.eu\/wp-content\/uploads\/2017\/12\/TTLBG_PROCEDURE_PRO_32_CRS_TTIME_SVCFREQ.pdf\" target=\"_blank\" rel=\"noopener\">TTIME SVC FREQ<\/a>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0(new study&#8217;16)\u00a0 <a href=\"http:\/\/bg.ttlog.eu\/wp-content\/uploads\/2017\/12\/TTLBG_PROCEDURE_PRO_31_CRS_CCLCHECKS_TXP.pdf\" target=\"_blank\" rel=\"noopener\">CCL CHECKS TXP<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Driven by its commitment to provide better to best services to its customers and support vendors to upgrade their products and services supplied, TTL elaborated it\u2019s own procedure for satisfactory study case ; CVS reports in the segment of shipping for overall customer satisfaction among business customers. Overall customer satisfaction is measured by examining by &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/bg.ttlog.eu\/bg\/ttl-customer-value-assesstment\/\" class=\"more-link\">\u0426\u044f\u043b\u0430\u0442\u0430 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u044f <span class=\"screen-reader-text\"> &#8222;TTL Customer  &#8211; on Best&#8220;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1329","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bg.ttlog.eu\/bg\/wp-json\/wp\/v2\/pages\/1329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bg.ttlog.eu\/bg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bg.ttlog.eu\/bg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bg.ttlog.eu\/bg\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bg.ttlog.eu\/bg\/wp-json\/wp\/v2\/comments?post=1329"}],"version-history":[{"count":32,"href":"https:\/\/bg.ttlog.eu\/bg\/wp-json\/wp\/v2\/pages\/1329\/revisions"}],"predecessor-version":[{"id":1491,"href":"https:\/\/bg.ttlog.eu\/bg\/wp-json\/wp\/v2\/pages\/1329\/revisions\/1491"}],"wp:attachment":[{"href":"https:\/\/bg.ttlog.eu\/bg\/wp-json\/wp\/v2\/media?parent=1329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}