TTL Bulgaria – core mission and values

Management

Management team of Transterra Logistics Bulgaria is uniformed by strong individuals backed up with comprehensive experience in the shipping industry.

The management is focused in achieving efficiency in transport processes, innovation in provided services and investment in qualified personnel allowing to brand the company’s name among the leaders of Bulgarian transport society.

Service Quality

Our offered services are tailor made to meet individual customer’s expectation. Our aim is to overcome the boundaries of delivering the cargo. When the customers entrust their shipments to us, we really take it personally and are focused on understanding the dynamic of client business. We are responsive, insightful, collaborative, creative and devoted to provide customers with transport solution with high quality of service meeting their expectation at competitive prices and affordable delivery terms.

Teamwork

We are committed to the success and well -being of individuals.
Our team includes highly motivated and experience staff following every part of transport process with needful care and dedicated approach.

We are oriented to identify and give our customers outstanding service product meeting customer satisfaction.


Our Principal’s Core Values

Our company has fully adopted the values of NYK Group- Integrity, Innovation, Intensity.

Main efforts of all team is focused on establishment of integrated relations with customers and vendors by investing in innovative transport and technology solutions giving special attention to customer’s need of information about their entrusted cargoes .

Thus, the Customer Service Department has an exceptional role within the company structure. Clients are constantly being kept informed about live status of their boxes adding intensive value of our co-operation.


 SERVICE QUALITY

CUSTOMER STUDY

SQ is  customers satisfactory study, which assist our evaluation for SERVICE QUALITY level provided

CRS STUDY

CUSTOMS  CHECK AT TXP

IMPORT CUSTOMER CASE

CC TXP is  customers satisfactory survey, which assist our evaluation for CUSTOMS CHECK AT TXPORT occured

CRS STUDY

TTIME  SERVICE  FREQUENCY

TRANSIT TIME STUDY

TT SF is customers satisfactory survey, which assist our evaluation for TRANSIT TIME & SERVICE FREQUENCY 

CRS STUDY